In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses strategies to improve therapist drop off rates and cancellation percentages. He emphasizes the importance of understanding metrics related to patient engagement and the patient journey. The conversation covers the significance of patient value outcomes, the stages of the patient journey, and how to build resilience in patients to ensure they complete their treatment plans. The episode concludes with actionable insights for clinic owners and therapists to enhance their practice and reduce drop off rates.TakeawaysUnderstanding drop off rates is crucial for clinic success.Metrics help in making informed decisions about patient care.A drop off percentage of 8% is a target for clinics.Patient engagement is key to reducing cancellations.The patient journey consists of six stages that impact drop off rates.Therapists must communicate clear treatment plans to patients.Building resilience in patients can improve treatment outcomes.Regular follow-ups are essential for patient retention.Therapists should be trained to handle difficult patient scenarios.Improving IA rebook percentages can significantly reduce drop off rates.Sound Bites"How to improve your therapist's drop off rates?""We need to change the inputs to change the outputs.""Building resilience for patients is critical."ChaptersAdditional Resources: Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠For our Latest Updates, Be Sure To Follow Us On Social Media:Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠