In this episode of The Getac Deep Dive, host Casey Walker explores the high-stakes, 24/7 environment of a major U.S. port that processes 14,000 trucks and over 11,000 transactions daily. To maintain this massive logistical flow, port workers rely heavily on a Terminal Operating System (TOS) accessed via mobile devices out in the yard. However, the port found itself trapped in ”The Durability Gap”—a costly cycle of hardware failures, shattered screens, and dropped Wi-Fi signals caused by deploying fragile, consumer-grade tablets in a hostile industrial setting. To eliminate these bottlenecks, the port upgraded its fleet to the Getac F110 fully rugged tablet. Engineered specifically for extreme conditions, the F110 solved the port’s most critical environmental challenges: Sun Glare: Proprietary LumiBond display technology allowed workers to read complex cargo manifests in direct, blinding sunlight. Connectivity Drops: Advanced antennas maintained rock-solid real-time connections to the TOS, even when tractors drove deep into the signal-blocking ”metal canyons” of stacked shipping containers. Physical Damage: Military-grade drop and weather resistance meant the tablets could survive heavy vibrations, corrosive saltwater fog, and accidental drops onto concrete. By switching to purpose-built rugged technology, the port dramatically reduced device failure rates, protected supply chain uptime, and aligned with its core environmental goals by significantly cutting down on disposable e-waste.

In this episode of The Getac Deep Dive, we explore how Hertz revolutionized the exhausting airport rental car experience. By cutting the cord to the traditional rental desk and deploying Getac UX10 rugged tablets paired with the Getac Device Monitoring System (GDMS), Hertz eliminated long lines and transformed their return lanes. Join host Casey Walker to discover how purpose-built technology removes friction for weary travelers and empowers agents to deliver world-class, lightning-fast hospitality.

In this episode of The Getac Deep Dive, we explore the immense physical challenges behind expanding the world’s fiber optic networks. Telecom crews face unpredictable weather, rough terrain, and constant vehicle vibration, environments that quickly destroy consumer-grade devices. Join host Casey Walker as we uncover ”The Durability Gap” and discover how Getac’s purpose-built rugged tablets, laptops, and secure in-vehicle mounts keep field engineers connected, efficient, and operational without compromise.

In this episode of The Getac Deep Dive, Casey Walker explains how the Getac Video Suite brings body-worn cameras, in-car video, rugged computing, and digital evidence management together into one unified platform for law enforcement. Casey discusses how eliminating fragmented, multi-vendor systems helps agencies simplify evidence management, improve situational awareness, and ensure secure chain-of-custody for critical video evidence.

Vehicle diagnostics is no longer just about reacting to failures—it’s a continuous, data-driven process that keeps modern fleets running. In this episode of The Getac Deep Dive, Casey Walker breaks down how diagnostics has evolved alongside increasingly complex, software-defined vehicles powered by hundreds of onboard systems. The episode explores the shift from reactive troubleshooting to predictive diagnostics, where real-time data helps identify issues before they lead to costly downtime. It also highlights the growing pressure on technicians, who must interpret complex data, navigate multiple systems, and deliver fast, accurate repairs in high-stakes environments. Getac’s role comes into focus as an enabler of this workflow. Purpose-built rugged devices ensure reliability, connectivity, and continuity of work—preventing disruptions during critical diagnostic tasks like ECU reprogramming, live data logging, and road testing. The result is improved first-time fix rates, reduced downtime, and more efficient fleet operations. As vehicles continue to evolve, diagnostics becomes a mission-critical capability—and Getac delivers the rugged technology needed to support it without compromise.

In this episode of Getac Deep Dive, Casey Walker examines a critical but often overlooked element of rugged technology deployments: how devices are integrated inside the vehicle. Field teams in utilities, telecom, oil and gas, and transportation & logistics operate in environments defined by vibration, temperature swings, motion, dust, and unstable power. While rugged laptops and tablets are built to withstand harsh conditions, reliability and uptime depend just as much on how those devices are mounted, powered, and stabilized in the field. Casey explains how the Getac and Havis partnership turns rugged devices into fully integrated, in-vehicle workstations. By combining durable computing with purpose-built mounting and docking systems, organizations reduce device failures, protect against vibration-related damage, improve operator ergonomics, and create standardized fleet deployments that simplify IT support. The episode outlines practical outcomes including reduced downtime, improved worker safety, longer device lifecycle, and more consistent field workflows. For fleet managers, IT leaders, and operations teams evaluating rugged deployments, this discussion clarifies why infrastructure inside the vehicle is just as important as the device itself. Presented by Getac.

What Is the Getac Service Portal, and How Does It Reduce Rugged Device Downtime? In this episode of Getac 10-Minute Deep Dive, we examine how the Getac Service Portal transforms rugged device support into a streamlined, data-driven service ecosystem. For organizations managing rugged laptops and tablets in public safety, utilities, defense, telecom, and enterprise field environments, downtime disrupts operations and increases cost. The Getac Service Portal centralizes RMA management, warranty tracking, repair status, parts ordering, and fleet visibility into one secure platform—reducing administrative burden while accelerating repair workflows. This episode explains how the portal enables faster service initiation, improved transparency, Self-Maintainer Program integration, and proactive lifecycle management. The result: stronger uptime performance, better operational control, and greater confidence across mission-critical deployments. Presented by Getac.

Mark Rees sits down with Lindsay Cooksey from Bright to explore how rugged computing and next‑gen video are transforming public safety and other mission‑critical industries. They discuss Bright’s evolution, why Bright chose GTAC, and how purpose‑built devices outperform consumer gear in extreme conditions.The conversation covers total cost of ownership, warranty and support, managed IT and cybersecurity, body‑worn cameras, AI’s benefits and risks, training, and connectivity challenges — illustrated with real field stories that show why reliability matters.Whether you’re a first responder, IT leader, or technology partner, this episode explains how rugged solutions and consultative partnerships keep teams connected, protected, and ready when it matters most.

Ready to rethink what’s possible in public safety tech? In this episode, Marc Reece sits down with Lindsey Cooksey, Director of Public Safety Sales at Brite, to lift the curtain on how agencies nationwide are transforming their operations with rugged computing and next-generation video solutions.

In this episode of The Getac Podcast: All Things Rugged, I sat down with Brad Decker, who leads Getac’s demo installs and fleet refresh programs, to discuss something that doesn’t get nearly enough attention: ergonomic vehicle docking solutions and their impact on first responder safety, comfort, and performance.