Slight change this week - no intro, as Fintan was just too busy and had too many chairman duties to perform; luckily Jon is nobody and was available. Phew! Jon is joined by EPIC Risk Management's Joanna Whitehall and Mark Potter to discuss the company's work in US college sports, and their recent announcement working with the Hippodrome in the UK to train staff on how to engage with people in difficult moments. It's an interesting chat, taking in motivations, structure, triggers, confidence, training, education and of course, Kevin Costner. And Cobra Kai. Enjoy the episode!