"Core values allow us to lead to a standard—without those core values, things can slip."In this episode, Tim speaks with Kyle Titsworth (General Manager and Partner, The Fireplace Showcase) about transitioning from manager to owner in a family business. Kyle shares insights from his journey taking over partial ownership while serving on the Northeast HPBA board, leading a team where most employees have decades more experience than he does.In this episode, Tim and Kyle cover:• Why setting core values becomes crucial when you're a young leader managing seasoned veterans—and how it prevents business standards from becoming "wishy-washy"• The power of simplifying customer choice through strategic showroom design—like Kyle's "remodel wall" that presents just three fireplace replacement options instead of overwhelming customers• How weekly sales meetings and forcing salespeople to track their own metrics transforms behavior better than any manager-generated report ever couldDon't miss Kyle's take on why manufacturers need to stop speaking in industry jargon and start organizing around customer situations—because nobody walks into a showroom asking for a "zero clearance fireplace."——Links from this episode:WhyFire Website: https://whyfire.com——Watch this podcast on YouTube: https://youtu.be/rZ4lSOzYNAsListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-fire-time-podcast/id1433804268Listen on Spotify: https://open.spotify.com/show/4vHdzg48bE5qFf0KjMeMej?si=7b6cae3923d348f2Read The Fire Time Magazine: https://www.itsfiretime.com/magazineSubscribe to The Fire Time Magazine: https://itsfiretime.com/subscribeSupport The Fire Time Podcast financially: https://www.itsfiretime.com/join