NOTE — This episode was previously recorded before Covid hit us all. We’re in the middle of kicking off Season 2 of The Experience. In the meantime, we hope you enjoy a few more of the shows we had in our backlog. In today’s show, we unpeel MailChimp. For most, MailChimp was motivation as we grew up on the internet together. With $500, $600, $700M in revenue they are known by many as the leader in the email marketing space. However, as they’ve entered new spaces and expanded their product line, how do customers feel about the MailChimp experience now? Let’s jump in.

For those that don’t know, Headspace makes meditation a lot less intimidating. They’ve also introduced a series of sleep courses to help you get to sleep easier. In their words, Headspace provides “mindfulness for your everyday life”. Stress less. Move more. Sleep soundly. As long time users of their product, we’re big fans of the product and experience. Having said that, we would argue the total experience they’ve pulled off is second to none.

We had a little bit of a hiatus from uploading while the world was hit with this crazy pandemic but we’re back. 2020’s punches can’t keep us down. Today we’re switching things up a bit from our normal flow. We breakdown the topic/strategy of off-boarding. Probably one of the most overlooked strategies when it comes to customer experience.

We chat about Drift.com in today's episode. The Drift team has coined the phrase "Conversational Marketing" for their product. The product is much more tailored to marketers as opposed to more traditional customer support software. As previous customers ourselves, we have a lot of insight and opinions into the pros and cons we experienced using the product.

Today we're reviewing the Grammarly experience. With $200M in funding, Grammarly has expanded beyond just a spell checker. From their new tone detector to working towards expansion into tools people are using to communicate, Grammarly wants to influence your writing.

In today's show, we highlight Bubble.io. One of the first "no code" tools. In their words, "You don't need to be a coder to build software". The product allows you to quickly create fully functioning apps with visual programming. As users of the product (the first version of Weav.com was built on Bubble), we break down our thoughts on where they are hitting the mark and other areas they need some focus on.

We're back with another episode! This week we're reviewing Airtable. If you're not familiar with Airtable, they've raised $170M with a mission to democratize software. Most associate them with powerful spreadsheets + databases but clearly they want more.

This week's episode features Superhuman — "The fastest email experience". As a user of Superhuman (since June 2018), a lot of our opinions are based on personal experience with their product. Most good. Some bad. The biggest concern is do they have a big enough moat to keep customers on board? Only time will tell.

Today's show features Whimsical. A visual workspace product that busted on the scene just a few years ago. The product allows you to create wireframes, flowcharts, sticky notes and mind maps. All lightning fast.

In today's episode, we break down Figma. The design tool that's taking the design world by storm. The innovations they've made have become the standard now. From a google doc's style collaboration, web-based interface, prototyping tools and more. It's been fascinating to watch.