There is one secret key to achieving excellent customer engagement. 🗝️Employee engagement 🗝️ If you aren’t actively working to take care of your people and keep them engaged, your customers will not engage and you won’t have the revenue necessary to stay afloat. Ashik Ahmed, CEO, CTO and Co-Founder of Deputy, reminds us that above all else, businesses are people-powered machines.

In this special year-end episode, our host and CEO, Brad Rencher, highlights what we learned in 2022 and what HR pros can expect in 2023.

In Episode 16, Sheryl Tullis, self-proclaimed Lead of the Department of Why, joined the most recent episode of The Era Live. She draws on her military experience to inform a lifelong pursuit of uncovering what makes a great team. Her answers may surprise you.

In episode 15, Robin Bailey, Co-Founder and Partner at Aria Benefits, joins us to discuss how establishing the company culture is perhaps the key ingredient in founding and creating a new business. He uses his experience building a business that helps HR teams develop benefits packages that drive healthy and robust workforces. Join us as Brad and Robin discuss: The role of benefits for remote teams Aria’s mission to deliver optimum employee experience Embracing the creative space of remote work to serve your business better

In Episode 14, Join our guest host, Anita Grantham, Head of HR at BambooHR and LJ Brock, Chief People Officer at Coinbase, to discuss how freeing people to do good work remotely still requires enabling them to work within a framework. For LJ, being a remote-first company presents an excellent opportunity to craft an adaptable framework and utilize what he calls, ‘efficient execution.’ In addition, he shares insight into Coinbase’s journey to finding success as one of the early adopters of flexible working strategies through the pandemic.

We have exciting news! We have launched a new BambooHR Podcast called What Happens at Work! Join host Amy Frampton, Head of Marketing at BambooHR, for real-life stories from real-life people covering the good, the bad, and the crazy of what really happens at work, from the start of the job search to the everyday of working life.

In episode 13, Sandy Gould, Chief People Officer at Callisto Media, shares his origin story, why he advocates for empowering employees to find and use their superpowers, and why leaders should co-design their company's culture with their employees. We also learn about Sandy’s experience leading media companies like Yahoo, Disney, ABC, and the online video game, Second Life.

Dave Carhart, VP of Advisory Services at Lattice, shares what he has learned about the development of an employee-centric experience creation that fosters positive culture, regardless of work mode, while also meeting organizational needs within defined constraints.

In Episode 11, Dr. Jim Feng, Chief Executive Officer at Phyxable, discusses working with business leaders and HR teams to create effective organizational wellness programs that address pain management. Rather than applying random engagement tools, Dr. Feng emphasizes the importance of a tailored approach that addresses the specific root causes of employee pain points. We also learn about Dr. Feng’s injuries growing up and how that influenced his philosophy on employee wellness.

How do you know if your employees actually trust you? Many leaders start with generational assumptions about creating a successful company, only to undermine the human factors that enable performance and genuine trust.