One of the most popular quotes that you will hear on the subject of organizational culture is credited to Peter Drucker, the doyen of management who rightly said and I quote “Culture eats strategy for breakfast”. To improve your approaches to gaining the commitment and buy-in of your team into the culture that you want, enroll for our micro-learning course at Effective Leadership

One of the skills that sets people apart in their organizations is their ability to speak confidently in public. To learn more about improving your presentation and public speaking skills, enroll in our micro-learning course at Present Like a Star.

A new field has emerged in management known as positive organizational studies which focuses on fostering organizations where people flourish, thrive, and support the common good. It is gaining interest not only among scholars but also among organizational leaders who want better and more sustainable organizations. We can only achieve this if we go back to the roots – our beliefs and actions regarding the pursuit of success. To learn more about success, and what it takes to achieve sustainable success and be more positive and productive, enroll in our micro-learning course at Personal Effectiveness.

As a service organization, you should try everything you can to prevent customers from becoming angry and lashing out at your employees and other customers. You can achieve this by applying the 6 steps of the fantastic service equation and incorporating them into your everyday service protocols. To learn more about improving the quality-of-service delivery, enroll for our micro-learning course at Customer Service.

Our goal for today is to get you to improve your ability to solve problems, overcome challenges and take advantage of opportunities more creatively, using the powerful tool of brainstorming. To achieve this, I will introduce a theoretical framework that explains effective brainstorming, share 8 rules for effective brainstorming and introduce three of the most common approaches to brainstorming. To learn more about conducting appraisals effectively, enroll for our micro-learning course at Creativity and Innovation

When performance appraisals are conducted improperly, employees are afraid, cynical, and disinterested in the appraisal process, and tend to underperform. However, when performance appraisals are done properly, employees are inspired, motivated, and engaged to not only participate in the appraisals but to improve their performance and results. To learn more about conducting appraisals effectively, enroll for our micro-learning course at Conducting Effective Appraisals

The concept of “management by meetings” is very well enshrined in organizational life today and will continue to play a prominent role in organizational culture going forward, especially as more organizations transition to remote and hybrid workplaces. The truth is that most executives and managers now spend up to 70% of their day in meetings, and these meetings must be managed effectively so that the time spent in them is worth it. To learn more about improving your meetings, enroll for our micro-learning course at MANAGING MEETINGS

Research in the field of management and our experience over the years shows a clear relationship between the quality of goal setting and implementation and the success of any individual, team or organization. To learn more about goal setting, enroll for our micro-learning course at Effective Goal Setting

A selection interview is a communication task that requires you to plan, prepare and practice. You cannot go into an interview hoping to just “wing it”. You must do better, and taking time to apply the 3Ps of planning, practice and preparation enhances your chances of success.

If scientific evidence shows that the level of success that organizations achieve depends on the quality of leadership in the organization, then organizations that are intent on achieving sustainable success must pay attention to measuring and evaluating the quality of leadership on an on-going basis.