“I feel like we’re kind of sold on this idea that ‘Oh, sales are easy if you're just confident or if you have the right sales tactic!’ and I will say that while confidence obviously helps sales and helps selling, because you're showing up with an energy, it's normally NOT associated with a specific tactic.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about sales. We’re going to have an open and honest conversation about it and I’ll walk you through what worked for me personally to get Rebel Office to where it's at now and how it's contributed to sales confidence, both for us and our clients.In this episode:The value of being prepared and properly setting up your businessA weird and potentially backward sales hack that works like magicPrioritize an intentional client experience to attract clients with easeHaving an automated process removes resistanceThe importance of believing in your offerDon’t forget to tune into the podcast next week to learn about how to find your signature framework.Resources from this episode:Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Experience Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“If we have things to sell, but we're not feeling good about them, or we don't feel like they're 100%, or we don't really understand our offers, or how we want to communicate them, or what the actual benefits are, then how in the world are we going to communicate those effectively to other people?”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how having unclear offers may be wreaking havoc in your business and what to do about it. We’ll go through 3 signs your offers aren’t clear enough and I'm going to be very honest and real with you about our own experiences at Rebel Office so you don’t have to repeat the mistakes we made.In this episode:The 3 signs your offers aren’t clear enoughHow to get super clear on your offers and effectively communicate themSome mistakes we made with our offers through the years at Rebel OfficeDon’t forget to tune into the podcast next week to learn about how sales tactics don't give you sales confidence.Resources from this episode:Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“A lot of times our clients or just entrepreneurs in general, from what we've seen, just say, ‘Okay, we've delivered. See you later.’ and that is not what I want you to be doing. I want you to always be looking for those opportunities to continue to nurture that relationship.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most missed opportunities to get more business: offboarding. We’ll go through 4 different elements that you can add to your offboarding to strengthen your client relationships and boost your bottom line.In this episode:How elevating your offboarding can get you more business Having a handover call at the end of a serviceUpselling your clients to a new offerAsking for a review, social proof, or a referral requestFormally inviting them to an ambassador or affiliate programDon’t forget to tune into the podcast next week to learn about 3 signs your offers aren't clear enough.Resources from this episode:Catch up with last week’s episode of the It’s a Vibe Podcast How To Audit Your Client Experience.Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what's working and what's not, then quite frankly, everything that you're doing is just shooting in the dark.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m here to guide you on how to audit your client experience. We’ll go through the five core areas of the client experience you should focus on in your audit to better assess where you’re at and discover opportunities for optimizing so you can deliver the best client experience. In this episode:The importance of regularly auditing all areas of your businessOffer suite: are any of your offers competing with each other?Aesthetics:  does it bring in your ideal clients?Communication: where can communication be increased?Systems: where are the opportunities to automate and streamline?Client Acquisition: am I positioned to attract new clients with ease?Don’t forget to tune into the podcast next week to learn about 3 elements of offboarding to increase client retention and referrals.Resources from this episode:Learn more about The Elevation Lab, the Lounge, and all the modules at: rebeloffice.ca/labGet The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“When you have an offer suite mapped out and you're strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense to put out there to get people in the door?’ And, then ‘where do I want them to go once they're in?’”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about strategic offer suites. I’m giving you tools to help you keep your clients working with you longer by making sure all of your products and services are optimized and have a purpose for your business.In this episode:The 3 main benefits of having a strategy behind your offer suite5 ways to add more strategy into your offer suiteThe 4 pillars of a strategic offer suiteDon’t forget to tune into the podcast next week to learn about how to audit your client experience.Resources from this episode:Check out our Offer Strategy Intensive and get the support you need to design your client experience to increase sales, support your clients and turn them into your biggest brand ambassadors - all on autopilot.Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“We're all guilty of this, especially in the online entrepreneur space. There's all this focus on the next shiny thing and we're always hopping tools. At least I know, I did that for a long time. […] When you jump into the tools first and you don't start with strategy, then you're basically just putting a bandaid fix on something and oftentimes, it's not done right so, it's not even a proper band aid."Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 3 ways to take your client experience to the next level. So that you can focus on your strategy and optimize your tools for client transformation and long lasting business.In this episode:Start with the strategy firstShift to a client-first mindsetDon’t forget to set boundariesBuild in opportunities for better communicationListen to your clients and treat them like individualsDon’t forget to tune into the podcast next week to learn 5 ways to make your offer suite more strategic.Resources from this episode:Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“Onboarding is really, truly the time to set expectations, to get everyone on the same page, and to start your project or the service delivery off on the right foot, so that you can reduce resistance, and issues, and communication problems, and all of those things that maybe have not gone the way you wanted them to in the past.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most critical phases in your client experience: onboarding. We’ll go through the biggest mistake we see our clients making in their onboarding process, how to audit your own to figure out if you’re doing it as well, and what you can do to fix it so your onboarding can go right in the future. In this episode:Doing too little or doing too muchOptimized onboarding can make referrals your largest lead sourceHow to audit your onboarding process3 examples to increase communication and simplify deliverables (or reduce resistance)5 things you should cover in your onboarding processDon’t forget to tune into the podcast next week to go beyond the tools you use for an outstanding client experience.Resources from this episode:If you are a visual person, open up my favorite tool Miro to help you map out all the steps in our onboarding process. If you ever need support with creating your onboarding assets we have our Custom Client Experience Packages, and we can do that for you or walk you through it if you prefer.Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride. (Available from April 1st, 2023)Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“It's really easy to fall into this routine of stopping and burning it all down and starting over and then building something that you don't love, and it's chaos and messy and then it's ‘Okay, shoot! This isn't working either.’ Let's do it all over again and burn it down and start over again with this new idea.”Does this feel familiar?Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 4 areas to strategically look at and simplify in your business that will help you get out of this cycle, in which I had been stuck in for years. In this episode:Mindset and needlessly overcomplicating your businessOffer Suite: get rid of the mess and be more strategicMarketing Strategy: master two to three channels firstClient Experience: sometimes doing less equals more impactProject Management: templates, templates, templatesDon’t forget to tune into the podcast next week to learn about the #1 mistake you’re making when onboarding new clients.Resources from this episode:Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Data Module here and learn how to audit your business and connect with your ideal client to make informed and strategic decisions moving forward. Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“Aesthetic intelligence is our ability to understand, interpret, and articulate feelings that are elicited by a particular object or experience. Essentially, aesthetic intelligence is the development of “taste” — the ability to discern what is desirable and why, and how to attain it."Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how to design an online business that appeals to the senses. We’ll go through the concept of aesthetic intelligence and how to use it to create a desirable and sustainable brand.In this episode:Building a lasting and desirable brand through aesthetic intelligenceChallenges of the online space and how to overcome themHow to design sensory experiences for your dream clients Creative ways to get your clients obsessed with your brand “vibe”Don’t forget to tune into the podcast next week to learn about the 4 areas of your business you can simplify today (and how to do it).Resources from this episode:Check out my go-to book, Aesthetic Intelligence: How to Boost It and Use It in Business and BeyondLearn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Aesthetic Module here and unlock how to take your current visual identity and elevate the heck out of it for a truly client-magnet-worthy vibe.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca

“We're gonna talk a lot about TRUST on this show. Because at the end of the day, that's really what client experience is all about. It's about building these moments that are going to reduce resistance and build trust.”Welcome to the first episode of the new and rebranded It’s a Vibe Podcast! This is Sarah Williams, your host and founder of Rebel Office, and in this first episode we’re going to cover the why behind this rebrand, what you can expect from the It’s a Vibe Podcast, what a brand’s vibe is and how you can elevate it, and more.In this episode:Why we’re rebranding to Do Good Business PodcastWhat you can expect from the It’s a Vibe PodcastOur Client Magnet MethodBeing intentional with your brand’s “vibe” and experience3 signs that you’re ready to create a vibey brandDon’t forget to follow the podcast to not miss next week’s episode, it will be all about making your online business a SENSORY EXPERIENCE.Resources from this episode:Learn more about The Elevation Lab at: rebeloffice.ca/labGet The Elevated Data Module here and learn how to audit your business and connect with your ideal client to make informed and strategic decisions moving forward. Get The Elevated Aesthetic Module here and unlock how to take your current visual identity and elevate the heck out of it for a truly client-magnet-worthy vibe.Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.Instagram: @rebelofficeWebsite: rebeloffice.ca