Celebrating

CX Day with Ingrid Lindberg #CX4HER
We’re celebrating CXDay by kicking off our #CX4Her series. In this inaugural episode, Kevin hostsIngrid Lindberg, Founder and CXO of Chief Customer, to discuss her career androle pioneering the title of CXO. She shares everything from how she definedthe importance of customer experience to the skepticism and roadblocks shefaced along the way. She wraps up with some insight into why women are at theforefront of the customer experience movement and sage advice for others in thefield.

Meet

Your Guest:
Ingrid Lindberg, Founder & CXO, Chief Customer
Ingrid Lindberg is aserial Customer Experience Officer (CXO). As the first person to hold the titleof CXO, she has been transforming companies with her approach to customerexperience for 20 years. Her work has spanned the Fortune 500 - includingFinance, Healthcare, CPG, Telco and Retail, working with companies to createdifferentiating customer experience strategies and cultures. She most recentlywas the President of Kobie Marketing, a loyalty marketing technology provider.

She’s a global keynote

speaker, an author and through her company, Chief Customer, acts as a guide toorganizations as they drive their customer experience strategies andpeople-centric culture changes.

Meet

Your Host:
Kevin Cochrane,

Chief Marketing Officer of SAP Customer

Experience
Kevin wasappointed as the Chief Marketing Officer of SAP Customer Experience in February2018. He has spent over 20 years in the technology industry focused on hisvision for the creation of the Digital Experience Platform market and theunification of CRM. Kevin holds a degree in International Relationsfrom Stanford University. He is also an avid runner, participating in a varietyof half-marathons and other races around the world. Follow Kevin onTwitter @kevinc2003 and connect with him on LinkedIn.