The CX Pod
The CX Pod
Elizabeth Glagowski
How to Rethink the Donor Experience
29 minutes Posted Jun 25, 2019 at 1:21 pm.
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Show notes
Nonprofit organizations are increasingly struggling to meet financial objectives in a more competitive marketplace. Donor retention and longevity are falling, forcing nonprofits to rethink their donor development strategies. Don Ryan, a longtime analytic consultant and strategist who works with organizations in the private, nonprofit, and government sectors, explains why an emphasis on experiences could be a way for charities to build trust, commitment, and long-term loyalty.