Claire handles 1,500 calls a day and never gets tired. The AI customer service agent for resolves issues in a fifth of the time of a live agent and recently accepted a customer service award at an all-company town hall. But she's not replacing anyone — she's making every human agent more effective. Nate Christiansen of Henry Schein One breaks down how to deploy AI that elevates your team, not threatens it, and why the biggest barrier to AI adoption in CX is change management.

AI strategy starts with customer data

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.