The CX Iconoclast
The CX Iconoclast
OCX Cognition
Beyond the Buzz: Making AI Work for Your Business – With Amir Hartman
36 minutes Posted Nov 4, 2024 at 6:00 pm.
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Show notes
Richard Owen and Amir Hartman explore the challenges companies face in adopting AI, particularly the high failure rates of AI projects. Owen compares the current AI landscape to previous technological waves, where early excitement led companies to invest in sandbox projects with little return. These projects are often ill-conceived or difficult to scale, resulting in wasted resources. Hartman agrees and points out that while most companies are investing in AI to "keep the lights on," few are ...