The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.
Aug 3, 2017
9 min
After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.
Jul 28, 2017
4 min
Be honest • Honesty is refreshing • Red Bird Radio Service Recovery
Jul 14, 2017
9 min
In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.
Jul 13, 2017
4 min
In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.
Jul 13, 2017
4 min
The Coaching Team Leader (Part 1) • The Coaching Team Leader (Part 2) • The Coaching Team Leader (Part 3)
Jul 1, 2017
12 min
CX Business Tip: The Manager As Coach | Make your own podcast: https://anchor.fm/podcast
Jun 30, 2017
3 min
Customer Experience Business Tip: No Screen for You! | Make your own podcast: https://anchor.fm/customerexperience
Jun 30, 2017
3 min