From parallel reality and hyper-personalisation, to mind control and keyboard-less agents.    In this podcast, Alan Linter and James Brooks, Capita’s innovation experts, reveal some of the most interesting new developments, and make a few predictions on where the biggest impacts on customer experience and the customer journey will come.

Capita experts Jo Weigh and Charlie Whitworth look more closely at how customer experience, the online journey and personalisation are all evolving, and how retailers can drive growth in this challenging environment

Collections is a complex subject. This podcast shares thoughts on what the collections industry looks like today, how debt prevention is becoming a necessity and what are the essentials in getting it right for both our clients and customers.