On this episode, Patrick and Travis catch up with Gemma Cipriani-Espineira, Vice President of Customer Success at Chili-Piper, for her thoughts on the ins and outs of all things Customer Success

In this episode, they discuss:

• Their dreaming up the ultimate “revenue road trip”
• Why every department is a revenue department
• How the B2B space can mirror the B2C in-store experience
• Why “cutting the salesperson out” might not be the worst idea