<ul> <li>The Curated Experience Podcast hosts Joseph Maxwell of Parlance, for episode #79</li> <li>Why is the phone automated system and IVRs so universally hated</li> <li>Why speech recognition alone doesn't get the job done</li> <li>Building a phone system that works for elderly patients</li> <li>35% of callers gets transferred, they don’t like it, and it can be prevented</li> <li>You can improve the employee experience by letting callers speak naturally to connect, when they call into your organization on the phone</li> <li>Easy to use self-service and automated call routing frees up employees to help callers who need complex support or empathy</li> <li>Connect with Joseph Maxwell on <a href= "https://www.linkedin.com/in/joseph-maxwell/" target="_blank" rel= "noopener" data-saferedirecturl= "https://www.google.com/url?q=https://www.linkedin.com/in/joseph-maxwell/&source=gmail&ust=1601574489613000&usg=AFQjCNFvrSEYVTgviwSI9uSEGyz3PTtAeQ">Linkedin</a> or visit the Parlance website <a href= "https://www.parlancecorp.com/" target="_blank" rel="noopener" data-saferedirecturl= "https://www.google.com/url?q=https://www.parlancecorp.com/&source=gmail&ust=1601574489613000&usg=AFQjCNGSiPmKjoJMkR4HwZGN5_Vm0sH0JQ">https://www.parlancecorp.com</a> </li> </ul>

#80 Power of gifting in the customer experience w/Chelsea Martin

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.