<ul> <li>The power of very simple changes to your language to the customer experience</li> <li>How do you use words to remove customer friction in service  <ul> <li>In service recovery - How to Say Sorry less, apologize more</li> <li>What are the steps in actually getting forgiveness when your brands screw up</li> </ul> </li> <li>How do you use words to reduce turnover</li> <li>Where do you start?</li> </ul> <p>Contact Krister - <a href= "https://www.linkedin.com/in/kristeru/">https://www.linkedin.com/in/kristeru/</a> on Twitter: <a title="Twitter" href="https://twitter.com/meetkrister" target="_blank" rel="noopener">@meetkrister</a></p>

#79 - Improving the caller Journey with human friendly automation

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.