<ul> <li>What role do surveys play in getting the voice of the customer?</li> <li>Why do less and less people respond?</li> <li>How do you build a world class VOC program?</li> <li>Where do you start?</li> <li>our show was listed a top show on <a href= "https://blog.feedspot.com/customer_experience_podcasts/">https://blog.feedspot.com/customer_experience_podcasts/</a></li> </ul> <p>Reach Bob across all channels @Bobfurniss</p>

#62 - Leading a customer facing team in a crisis W/Bob Furniss

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.