<ul> <li>All the talk about AI eliminating jobs of folks in trucking and contact center agents</li> <li>Is this true? We are not there yet.</li> <li>AI will democratize decision making </li> <li>Reducing the needs for front line manager</li> <li>It will improve the customer experience</li> </ul>

#61 - Are Customer satisfaction Survey dead? W/Bob Furniss

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.