- Listen to Outsourcing is broken - Things haven't gotten much better - We have answers

Episode 48 - Stop Promoting your best employees

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.