the problem with NPS is that it is antiquated. 8:00 Lack of imagination. Ingenuity is lagging behind: you already know your customer better than you think. 9:10 do you have a loyalty card? 9:27 I have no fucking idea what it does&lt;--hilarious 9:45 If you pay for loyalty, you consider customers prostitutes?&lt;---YES! 10:12 i have never sent any of my friends an NPS survey

Episode 27 - What Elon Musk Gets About Customer Feedback

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.