Customer experience is a product 11:11 nuke the competition 12:05 CSAT, NPS is no longer cutting edge

Episode 26 -  "You Must Consider Your Customers Whores" w Jamie Ham

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.