Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.
Jun 24, 2021
29 min
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things.
In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.
May 11, 2021
23 min
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.
Apr 6, 2021
22 min
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
Nov 30, 2020
5 min
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.
In this episode, I would be answering 4 key questions:
How does a career in Customer Success look like?
What's the career path?
CS learning opportunities?
How much can you earn?
Anonymous Salary Survey:
https://incustomersuccess.com/salary-benchmarks/
Nov 17, 2020
5 min
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
Nov 9, 2020
4 min
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
Nov 3, 2020
4 min
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!
Oct 19, 2020
4 min
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.
Oct 12, 2020
5 min
If you can't measure it, You can't improve it!
In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
Oct 5, 2020
5 min
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