Learn how to Love Smart in your Contact Center. Successful leaders see the big picture; they play the long game and invest in their employees. Do you invest in leaders? You should. Join us to learn more.
Feb 13, 2024
21 min
Do you love your employees first? Or treat them like "rental cars"? Love your employees and they will love your customers. Join us to learn how to "love first".
Jan 25, 2024
22 min
If you "talk the talk"; do your employees "walk the walk"? Do you motivate your team to take action and make things happen? Learn the key attributes to being a motivational leader and the results you can expect.
Jan 17, 2024
19 min
Are you an effective problem solver leader? Do you have members on your team that you can trust to help you solve the BIG problems in front of you? Learn the key attributes of a problem solver.
Jan 10, 2024
22 min
IVR surveys can be a competitive advantage for your contact center. Join us to learn what your IVR "should be" and "could be" for your center.
Dec 16, 2023
21 min
On the first day of Christmas my true love gave to me... Learn the 12 keys to a world class contact center. How many do you have? How many are you planning to have as a competitive advantage in the coming year? Join us.
Dec 4, 2023
26 min
Engagement? How successful are you in connecting with your employees and driving performance? Do you measure it? Do you reward and recognize behavior that increases your connection to your employees? Learn the key drivers and steps you must take to increase engagement.
Nov 27, 2023
29 min
Is your career moving the way you want? Do you stand out from the crowd? Join us to learn how to stand out and get noticed in the contact center. Be careful... the answers require hard work, discipline and stepping up to compete. Trust me... it's worth it.
Nov 8, 2023
19 min
Do you have emotional intelligence? Are you a leader that can take advantage of your "intelligence" when interacting with your team in the contact center? Learn the attributes of success for emotional intelligence as you lead your center.
Oct 23, 2023
25 min
How do we stop poor performance in the contact Center? Learn a simple and successful way to help your team be successful. "Put the Fire Out"- dealing with poor performance in your team.
Oct 16, 2023
20 min
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