Everything you need to know about CX can be found on the Human Duct Tape Show - every episode's a deep dive on everything about customer experience that you wouldn't want to miss!

Extremely interesting!

Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!

I really like the insights by the guests and it’s extremely informative. However, I’ve had to resort to just read the podcast notes because the interviewer interrupts and it’s super distracting. It took me a few podcasts to try and figure out why my retention of the content was near zero. It’s annoying and a shame as these guests are very smart. This score should be a 5 but...

I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love.... 1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content. 2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding. 3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare... 4. And my favorites are her "Best of" episodes. I've also "Audibled" and "Kindled" her Chief Customer Officer 2.0 book, and yesterday bought the hardcover on Amazon so because I'm visual and need to page through the rich content and direction to use at my own organization. #1 Request: Include your website customerbliss.com URL's within each episode to the following: 1. Your homepage 2. Your podcast page 2. The summary page for that episode Thanks!

This podcast is a “ must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!

There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.

Jeanne and her guests provide some incredibly actionable and compelling content on how to effectively grow your business by focusing on championing your customer. Highly recommend listening and subscribing to The CCO Human Duct Tape Show if you want the knowledge AND mindsets to become the brand customers flock to (and reach your overall business goals as a result)!

I love this podcast series! As a Customer Success professional I think this podcast is fascinating and very well done. The guests are leaders in their field and it's so interesting to hear how they got started and their experiences. Please keep going!

The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!

Once again the guru of customer experience delivers useful information and sagacious insight on the topic of how to create revenue and build customer loyalty.

Fundamentals of innovation across the organization to enhance both the consumer engagement itself and the portfolio of tools used to create efficiencies, simplify processes and amplify a consistent and authentic voice-of-the-customer - what matters and how badly. Brilliant perspective from Jeanne and Audi's Mark Ramsey, GM of Audi of America's Customer Experience program. Mark deftly analyzed the complexity of the brand's 'service'. Though Audi is a consumer brand, Audi of America serves both B2C and B2B constituents (dealers). The brand is a pioneer for taking the pole position on customer centricity, a la Ritz Carlton, Norwegian Cruise Lines, Nordstrom and Amazon. I look forward to many similar engagements as Jeanne champions the Chief Customer Officer approach (or as the Healthcare industry will soon know them, the Chief "Revenue Decision Maker" Officer). Great strategic thought leadership and insight! (Thank you, Jeanne)

Loved it! Can't wait for more.

Jeanne Bliss is arguably the best customer experience professional in the world, and with the Human Duct Dape Show she is sharing her extensive knowledge with us. In the first episode, she interviews Mark Ramsey from Audi, discussing how his views on CX have developed throughout the years. Honestly, if you are looking at entering or progressing in roles of leadership, finance, marketing, sales, or really anything, you need more Jeanne Bliss in your life. Strongly recommend, can't wait for more!

Because of Jeanne's deep experience in Customer Experience , the connections she knows in the space, and her continued work in the space, Jeanne can bring us this very unique and powerful podcast that no one else in the industry can! If you are a CXO or play in the customer experience space at all you NEED to subscribe and listen to these shows!

Great to hear about Customer Experience topics from major international brands in these fun conversations - what worked for them, what didn't, how they achieved their their wins and what they learned from their losses.

I think Jeanne should call her podcast The Real. ;-) Totally stealing the talk show's name! She asks real questions about things that matter to, and resonate with, any CX professional. It's the real stuff, not esoteric stuff, that every CX professional is addressing day to day. It's awesome. Make sure you listen to every podcast. Jeanne is very generous with her time and her knowledge - and always happy to help. These podcasts are just another example of that.