The Business Fix
The Business Fix
Josh Troche and Chrissy Myers
Stop Assuming, Start Training: Why Employees Aren't Mind Readers
50 minutes Posted Jul 22, 2026 at 6:00 am.
Intro: What Happens When You Assume
The Myth of Common Sense in Onboarding
The 3 C's: Context, Capability, & Commitment
Designing Training for Different Learning Styles
Overcoming Poor Onboarding & Uncertainty
Building a Scalable, Repeatable Onboarding Process
The Limits of Shadowing Bob
Creating an SOP Library via Google Docs & Loom
The 5-Step Active Learning Loop
Implementing Operator-Led Tool Adoption
Autonomy vs. Compliance & Final Takeaways
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Send us Fan Mail How many times have you looked at an employee and thought, "They should know how to do this by now"? The truth is, most employee mistakes aren't caused by a lack of common sense, they're caused by a lack of intentional training. In this episode of The Business Fix, Chrissy and Josh dive into one of the biggest leadership mistakes business owners and managers make: assuming employees know what hasn't been clearly taught. Through real-life stories, practical examples, and a hea...