The Business Fix
The Business Fix
Josh Troche and Chrissy Myers
Stop Babysitting Your Team: Build Process, Not Superheroes
41 minutes Posted Jun 24, 2026 at 6:00 am.
Intro: Moving From Hero Culture to Process Culture
Casual Banter & The Fun Suckers of HR
The Hero’s Exhaustion & The Star Employee Trap
Operational Failures & Why Leaders Crave Chaos
The Three A’s: Step 1 - Awareness & Burnout Signs
Step 2 - Autonomy for Control Freaks
Step 3 - Accountability Makes Autonomy Safe
How Hero Bosses Train Teams to Be Incompetent
Spotting Subtle Dependency Signals
Transferring Ownership Safely (The Swimming Analogy)
Operations: Moving From Hero to Architect
Building Effective SOPs: The Tactical How & The Why
Granting Autonomy & Setting Explicit Boundaries
Implementing the "No Rescue Protocol"
Becoming an Architect: Monitoring the Machine
The 24-Hour Test: Does Your Business Miss You?
Key Takeaways & Action Steps
Rapid Fire Q&A: AI, Small Teams, & Outro
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Send us Fan Mail What happens when your business depends on one exhausted “hero” to save the day every single time? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest hidden problems in small business leadership: hero culture. If your company only works when a specific employee or YOU constantly jump in to fix problems, your business may be running on dependency instead of systems. They break down why founders and managers get addicted to being the “fixer,” how le...