The BIBA Pod Podcast

The BIBA Pod

BIBA
Welcome to The BIBA Pod where we will be interviewing insurance professionals on important topics that impact the industry and are discussed and debated at The BIBA Conference.
Series 2 - 004: Midlife Balance with Claire Russell and Neil Jenkinson
In this episode Sarah is joined by Claire Russell, Mental Health in Business (MHIB), and BIBA’s very own Neil Jenkinson, to discuss the everchanging hormones in our bodies. Together they share their personal experiences and what they are doing to help turn a ‘midlife crisis’ into a ‘midlife balance’. MHIB deliver menopause training and Claire is a part of the menopause experts group so is able to give an additional professional perspective. They also discuss what businesses can do to support employees during this time of their life.   Quotes of the Episode “We're all humans and we all have an endocrine system that creates hormones. Those hormones are responsible for pretty much every function that happens in the body and mind. Whether we are biologically male or biologically female, all of us will go through changes throughout our lives during puberty and midlife. So I think it's important that we have that overarching view and we understand that hormones affect all of us in different ways and at different points in our lives.” Claire Russell, MHIB   “Because everybody has struggles in the morning, getting up and putting the game face on and going to work. Sometimes you really just don't feel like doing it. But you do it. You know, because you're a professional and you get on with your job and you get on with your life and maybe your family life as well. So I think there has been a huge benefit for me on this journey, which is nowhere near the end, but I do think that there were signs there. I just didn't want to acknowledge them and I remember sort of hiding behind it.” Neil Jenkinson, BIBA   Key Takeaways  Everyone has hormones and throughout life they fluctuate but there are things you can do to feel better. There are clear differences between the Menopause and Andropause but symptoms can be similar. It is important to push for the help you feel you need, whether that is through the NHS or privately. There are a number of ways businesses can support employees through their midlife, including Employee Assistance Programs and Mental Health First Aiders. About the guests Claire is the Founder & CEO of Mental Health in Business, her vision is to lead a global shift in mental health in the workplace. With her personal lived experience of mental ill health, and losing her partner to suicide in 2018; she is passionate about helping to effect change, break down taboos and open up the conversation about mental health. She is a (youth and adult) mental health first aid instructor, a suicide awareness and intervention trainer and creator of multiple mental health training programs. Neil went straight into insurance from school and has held many roles, mostly broker facing, over the last 35 years. He has built longstanding relationships and friendships working in the industry. Neil now works at BIBA as a Regional Manager in the commercial team with the aim to engage with members and regional committees.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://www.nhs.uk/conditions/menopause/ https://www.nhs.uk/conditions/male-menopause/ https://mhib.co.uk/ https://thebibaconference.org.uk/
Oct 30, 2023
35 min
Series 2 - 003: Unity in Diversity with Baljinder Mahil and Enam Islam
In this episode Sarah is joined by Baljinder Mahil, Axa, and Enam Islam, Jenzah Consulting Ltd, to explore how insurance is more inclusive than ever before. Both Bal and Enam are passionate members of iCAN, a Lloyds partner network, encouraging cultural diversity industry wide. They also discuss the future of the industry and how Enam works with schools in Manchester to make insurance a career option for school leavers. Listen to their experiences, enthusiasm and advice.   Quotes of the Episode “We have different partner networks that focus on different cultures and different events. I think we need to do that to a certain extent and we've been doing that really well for the last two, three years. I've definitely seen an uptake in events internally and externally within our sector. I think where we can really unlock more change is the intersectionality. So if we join these things together, that's not just different protected characteristics, but also the different ethnic groups, we'll be able to have almost like a multiplied effect. We'll be looking at those similarities. Because there are similarities there, even though we have our differences. We're more the same than we are different and I think that's how we will unlock the next changes in the in the industry. I think that's how we'll showcase that diversity and inclusion.” Baljinder Mahil, Axa XL   “What is it that we want for the next generation? When I look at my children, when I look at my nieces and nephews or the young children that I mentor, is what do I want them to achieve? And more importantly, what is it they want to achieve? They want stability, they want the opportunity to travel, they want to become technical experts, they want to earn a lot of money. Insurance can cater to that in many ways, it's about showing them that perspective of insurance. Where it's not the call centre, sitting at a desk but travelling around, meeting people like yourself, doing podcasts, or attending the Gen Z conference. I took 50 students from local colleges to The BIBA Conference and the feedback I got was, ‘it was amazing’, ‘it was so innovative’, ‘there was so many interesting things going on’. It's that perception that we need to change. I think that is probably the overarching strategy and everything else is action points.” Enam Islam, Jenzah Consulting Ltd   Key Takeaways  How they joined the industry and the experiences they have had. Cultural differences that you might not consider in the workplace. The industry is more diverse that it used to be and internal company groups like the one Bal set up at Axa and external ones like iCAN are showcasing this. Changing the perception of insurance is critical to encouraging young people to join- it isn’t boring! About the guests Bal has had a number of varied and interesting roles spanning the technology and insurance industry. Her depth of knowledge across data and systems has delivered positive outcomes for both the business and ultimately the client and brokers. In January 2020 Bal was appointed Head of Distribution Operations and supports the Data, Strategy and Governance across the distribution channels. She also co-founded and co-chairs Rise, the first multi-cultural network group at AXA XL, focused on the development and inclusion of historically underrepresented racial and ethnic groups. It’s support led to the company publishing their first Ethnicity Pay Gap Report in 2021. Bal was named in the Empower Top 100 Ethnic Minority Executive Role Model list in 2022. Director of Jenzah Consulting Ltd, with more than 15 years of experience in the Insurance and Reinsurance industry. Enam has a strong desire to promote diversity and inclusivity, particularly for individuals from a BAME background. Apart from his professional achievements, Enam holds the position of Chairman for a local youth organisation, where he plays a crucial role in guiding and empowering young people to reach their full potential. Additionally, he s
Oct 16, 2023
36 min
Series 2 - 002: Women redefining insurance with Donna Scully and Sandra Lewin
In this episode, Donna Scully, Carpenters Group, and Sandra Lewin, creator of the 100 Women in Insurance Podcast, discuss their careers and experience in the insurance industry. They open up about the challenges they have faced and how they have manoeuvred through this to get to where they are now. Be inspired by both ladies to go after your goals and achieve them in the world where gender diversity and inclusion has historically been challenging. Quotes of the Episode ‘’When I look back now obviously I was drowning in imposter syndrome but I didn't realise at the time. It was quite sexist and it was very hard to feel relevant, and to get your voice heard, it was before ’Me Too’ and there was a lot of sexual harassment. If you wanted to look well, or you cared about your appearance, you know, it was kind of could give off the wrong vibes and people would take it the wrong way. So, I always was always struggling to be to be taken seriously and to not to be objectified. Which I didn't like, as you can imagine, as an ambitious woman, I didn't want that side of it. It was it was really tough. I think the things that have made things better for me, are ‘Me To’ certainly in terms of being taken more seriously and not being judged by your appearance only. I think other things have moved forward, for example women getting better roles and women being able to change the map. Hopefully, me as part of that with what I've been able to do at Carpenters Group.’’ Donna Scully, Carpenters Group   When starting the podcast “100 Women in Insurance” I thought it would take me a while and that I would really struggle to find 100. You know, there's this stigma that women don't brag and that there aren't that many of us and insurance. Well, I mean, I'm really considering and I've been joking with few people to change the podcast to hundreds, thousands and maybe millions because there are just incredible women contacting me every day showcasing the great job that they do.” Sandra Lewin   Key Takeaways  Donna and Sandra share their experiences as women in the insurance industry and how they have seen a development in women being seen as equal. Their tips for excelling in your career in the industry. What they think about mentoring, nurturing your employees and how to encourage more young talent into the industry.   About the guests Donna Scully is a Joint Owner/Director at Carpenters Group one of the UK’s leading providers of insurance & legal services. We work in partnership with insurers, brokers & MGAs to deliver a variety of outsourced claims. Donna is a lawyer & an experienced public speaker who writes industry articles on fraud, reform & matters that impact the insurance/legal market. Sandra Lewin started her career in insurance as a broker and has since taken on many different roles. She is the host of the "100 Women in Insurance" podcast, which celebrates women in the industry and showcases the various roles available in the market. Additionally, she specializes in helping insurance businesses and professionals establish a social media presence, delivers change programs, and provides one-on-one coaching for women looking to take control of their careers and lives.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://100womenininsurance.com/ https://www.carpentersgroup.co.uk/ https://thebibaconference.org.uk/
Oct 2, 2023
40 min
Series 2 - 001: What does LGBTQIA+ mean to you with Jason Groves
In this episode, Sarah catches up with Jason Groves from Marsh McLennan to shed light on how the insurance industry has become more inclusive of the LGBTQ+ community. He touches on his early experiences at work and shares how his passion for DE&I has led to him becoming the chair of the Dive In Festival.   Quotes of the Episode “I've now been working in the insurance industry for 25 years and it's really interesting to see how it's grown and evolved over that time. One of the things that I’m very passionate about diversity and inclusion and I’m involved in the Dive In Festival, which hopefully, most of the people watching this podcast, have heard of, participated in, or are looking forward to participating in at the end of September, this year. That kicked off for something for the London market, and has really caught the imagination of the whole global insurance sector. So last year, we had events in 40 countries 150 events, in those three days, and around 35,000 people attended them. So this is something that people I think are increasingly realised is important for success.” Jason Groves, Marsh McLennan “There are organisations that are across the entire sector that focus on different elements of diversity and inclusion. Actually, the first one formed was Link, I was at their 10th anniversary dinner held in London this week and it's gone through huge change. It used to be a, essentially a bunch of most of the gay men getting together for drinks in a bar in the city once a month to network and gossip. But what it's become is a professional network that is truly inclusive with all elements of the LGBT spectrum. And something which is really highly recognised, helping to helping a lot of firms across the industry, to tackle some of the important issues of LGBT inclusivity. It’s still a place to network, not just for people within the LGBT community, but for allies as well. ” Jason Groves, Marsh McLennan   Key Takeaways  Jason’s experience being a part of the LGBTQIA+ community in the insurance industry. How the Dive In Festival has had an impact in the UK and beyond. Organisations across the industry and beyond who can support members of LGBTQIA+. The importance of allies for all minority groups.   About the guests Jason Groves is Managing Director and Global Director of External Affairs & Media Relations for Marsh and Chair of Dive In - the Festival for promoting greater diversity and inclusion in the global insurance sector. Prior to joining Marsh in 2006, Jason was Editor at The Review, one of the world’s oldest financial magazines and a leading commentator on the insurance sector. He is the founder and executive sponsor for Marsh’s UK Pride Network and acts as a mentor to many LGBT business executives in the insurance and charity sector. Jason is a Member of the Chartered Institute of Public Relations and a Freeman of the City of London.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://www.diveinfestival.com/ https://www.justlikeus.org/ https://www.lgbtinsurancenetwork.com/inclusionlloyds-partner-network/ https://www.marsh.com/uk/home.html https://thebibaconference.org.uk/
Sep 21, 2023
25 min
Series 1- 009: A reflection on BIBA 2023 & what’s to come
In this episode Sarah talks to BIBA’s Steve White, CEO, Graeme Trudgill, Executive Director and Emma Chapman, Head of Conference about The BIBA Conference 2023 including a record breaking 9000+ registered delegates. They discuss all aspects of the Conference as well as the key events coming up for BIBA in the next half of the year, Steve’s retirement announcement and The BIBA Conference being shortlisted for Best Association Award!   Quotes of the Episode “Back in 2016 the Young Broker of the Year Award was won by a young man called Oliver Rose, who worked for One Call insurance up in Doncaster really, really nice down to earth guy. No airs and graces about him just a lovely, lovely guy thoroughly worthy winner. Oliver unfortunately passed away in the spring and which we took the decision to rename the awarding Oliver's memory, it was a suggestion both made by one of my colleagues internally and by our regional committee up in the Yorkshire area. That absolutely was the right thing to do and I think that was born out by how they experience of meeting Oliver's mother and brothers went. To see Oliver's mom be brave enough to get up on stage and keep her composure, and hand over the awards was just really, really touching.” Steve White “To spend some time with some Sir Mo Fara was a really special moment for me because I remember, you know, sitting on the sofa with the kids watching the 2016 Rio Olympics when he was in the 10,000 metres final. Halfway through, he fell over and everyone went off into the distance but he managed to get up, catch up and take the lead and win the gold. To talk to him about that in the session and after the session as well was really quite fantastic. To see that motivation doesn't matter if you've had a knock or a really big knock, you can get up and you can win and there's  so many life lessons to think about.” Graeme Trudgill “When I hear on the radio that everything is just starting and happening exactly as we planned and scheduled and when it all comes together. For me that's a personal highlight. And it usually happens when I'm trying fight my way through the exhibition hall and I can just hear the throng of 9000 people doing business and networking and having a wonderful time.” Emma Chapman     Key Takeaways A variety of highlights from #BIBA2023 from members of BIBA’s leadership team A reflection on the Conference as a whole including the Seminars and Keynotes BIBA have two new guides, one on ESG and one on managing the cost of living crisis. We are also working towards the Tour of the Regions and the Protect Duty and Financial Services and Markets Bills. Renaming the Young Broker of the Year Award in honour of the late Oliver Rose. The BIBA Conference has been shortlisted for the Best Association Award at The Conference & Event Awards 2023.   About the Guests Steve White Steve was appointed Chief Executive in May 2013 and leads from the front in promoting, assisting, and understanding insurance brokers and their issues. He actively supports BIBA’s Young Broker Committee, guiding and advising the sector’s future leaders. He has spent more than 40 years in the insurance industry, working for the Orion Insurance Company, the General Insurance Standards Council and the Financial Services Authority, prior to joining BIBA in March 2004, as Head of Compliance & Training. Steve sits on the Directors’ Committee of BIPAR (the European Federation of Insurance Intermediaries) and the Executive Committee of WFII (the World Federation of Insurance Intermediaries).  Graeme Trudgill As executive director, Graeme is a member of BIBA’s main board and leads the BIBA policy team that incorporates corporate affairs, technical services and communications.  He is personally responsible for BIBA’s public affairs lobby with government, has provided written and oral evidence to the House of Commons and the House of Lords and is the author of the annual BIBA manifesto. Prior to joining BIBA Graeme wa
May 25, 2023
29 min
Series 1- 008: Insurance industry market trends with Richard Brooks
In this episode, Sarah speaks with Markel’s Richard Brooks about the various market trends currently facing brokers. These range from the lingering impacts of COVID-19 and the persistent economic crisis, to the sweeping industry changes accompanied by the shift to digitalisation. In doing so, they emphasise the insurance industry’s responsibility to better educate clients about insurance and the profound importance of purchasing the right policy.   Quotes of the Episode “The biggest challenge is, lets be brutally honest, for most SMEs, for most business owners, insurance is not the most exciting purchase in the world. The danger of this, and we've seen it through similar cycles in the past, is that it's the one purchase that they seek to make savings from. Where we always have to continue to learn as an industry is to not go chasing the cheapest rate or seeking reduction, because that leads to all sorts of problems in terms of unsustainability, and all those other things that we've seen in the past.” Richard Brooks, Markel   Key Takeaways Insurance is still largely considered a grudge purchase that people are seeking to cut corners with – which can lead to them being underinsured. We need to use our expertise and our role as trusted advisors to guide people away from purchasing inadequate policies. This highlights the importance of educating clients, and thereby building external industries’ understanding of what we do. The reputational damage dealt to our industry by COVID-19, due to the behaviour of some insurers, continues to linger. We must continue to work to assuage this damage in the next few years – earning back the trust of clients, both existing and prospective. Digitalisation is becoming increasingly important, with opportunities provided by AI and third-party data to better understand risk and to prioritise service. Markel will be at this year’s BIBA Conference, where they will be announcing the winner of the Broker Service Champion award.   About the Guests Richard Brooks is the Broker Development Director for Markel UK, with over 30 years of experience in the industry. In this role, he is responsible for the business’ business development activity across the country, overseeing the front-of-house salespeople who interact with Markel’s broker partners nationwide.   As such, he is very well-placed to speak to the issues facing brokers, interacting with them either directly or through Markel’s salespeople on a daily basis. This grants him a broad understanding of the key market problems affecting brokers, alongside the other aspects that they find satisfactory or enjoyable.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk Markel
May 5, 2023
21 min
Series 1- 007: Personal Challenges with Claire Russell
In this episode Sarah chats to Claire Russell about Rising to the Challenge in our personal lives. Claire shares her experiences including starting her own brokerage at 20 years old and what inspired her to start her business, ‘Mental Health in Business’. They also talk about self care and how that can look different for everyone and change over time.   Quotes of the Episode “So it was an interesting process of deciding what it actually was that I was going to do, because I'd done all of this training, I'd had my lived experiences of my mental breakdown, losing my partner to suicide, and everything around those experiences. I remember sitting there and thinking, right ok, it’s clear that I need to somehow find purpose in all of this. I've got over 20 years business ownership and leadership experience; I've got loads of connections, particularly in the insurance industry; I've got all of this training that I've done; I've got all of these lived experiences, how do I somehow bring those things together to benefit others? And what I realised was that, my own experiences had shown me that there was a real problem in terms of how mental health is addressed within the workplace.”  Claire Russell   Key Takeaways Claire’s personal challenges throughout her life, including a stroke, mental breakdown and losing a loved one through suicide. Claire’s mission to help mental health in the workplace Symptoms of poor mental health can vary from person to person Everyone is resilient, it’s something you can strengthen but it’s always there   About the Guests Claire Russell Claire’s vision is to lead a global shift in mental health in the workplace. With her personal lived experience of mental ill health, and losing her partner to suicide in 2018; she is passionate about helping to effect change, break down taboos and open up the conversation about mental health.She is a (youth and adult) mental health first aid instructor, a suicide awareness and intervention trainer and creator of multiple mental health training programs.   Until early 2021 (alongside her work in mental health) Claire was an insurance broker for more than 25 years. She owned and ran insurance broking businesses for more than 20 years, so she understands well the challenges faced by business owners and leaders.    She is also a prolific speaker - speaking candidly about her own experiences and speaking on a range of issues relating to workplace mental wellbeing. She continues to be a committed volunteer, passionately supporting suicide prevention charities (now, PAPYRUS and formerly Samaritans)   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk Mental Health in Business Ltd (mhib.co.uk)
Apr 24, 2023
38 min
Series 1- 006: The impact of the current economic and political climate on our industry with Michael Yabantu and Chris Andrews - Aviva
In this episode Sarah talks to Michael Yabantu and Chris Andrews both from The BIBA Conference’s principal sponsor, Aviva. They discuss how the recent political and economic turmoil is impacting the insurance industry and how we continue to support customers through difficult times. This includes the war in Ukraine, effects of Covid-19, inflation, cost of energy and Brexit which are all interconnected. They discuss how all of these factors are influencing a rise in underinsurance, highlight the importance of a customer journey which is developing due to technology and how brokers and insurers can work together to support customers.   Quotes of the Episode “So if you think back to COVID it was very difficult to see each other face to face and I think that accelerated the use of technology. What we're now seeing as we've emerged from that environment is the desire to blend technology, to have less friction so that we can deal with simple things as quickly as possible and more self service capabilities where customers or brokers can do things for themselves. Meaning the conversations and the time we spend together is focused on high priorities.”  Michael Yabantu “We've done our own research and we estimate that 50% of UK businesses are underinsured to some degree. That's a that's a huge number when you consider just our portfolio but think about the industry. We started our own campaign on under insurance last year to help brokers communicate to customers why it's important to have the correct level of cover in place.”  Chris Andrews   Key Takeaways The rise in underinsurance due to inflation and customers struggling to justify extra costs. How technology has positively impacted the customer journey. Way in which insurers and brokers can work together to support customers through difficult times. What the next few years could look like for the insurance industry.   About the Guests Michael Yabantu – Director of Mid-Market, Commercial Schemes & Regional Specialty.  Been in the insurance industry for 23 years.  Joined Aviva in February 2018 and operating across a number of roles before taking up current role in 2022.  Current role includes overall responsibility for all our commercially underwritten business with brokers across our UK Regions.  Chris Andrews - Director of Risk Management Solutions, Aviva With 28 years in the insurance industry Chris is responsible for the risk management and prevention services across Commercial Lines in the UK, leading a team of over 130 Consultants to deliver an innovative and solution orientated approach to meet our client’s risk management needs.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.aviva.co.uk/
Apr 4, 2023
26 min
Series 1- 005: All things regulation with Andrew Gibbons
In this episode Sarah discusses all thing regulation with Andrew Gibbons, Mason Owen Financial Services, starting with how regulation has a heavy influence in creating the culture of the business. Secondly, that the amount of paperwork brokers have to complete is impacting the time they spend on creating the best customer journey. Furthermore they talk about Consumer Duty, outlawing commission and how the FCA can continue to support brokers.   Quotes of the Episode “This is an extremely rewarding career. In the sense that you get involved in everybody else's business, you haven't got a clue what's happening from one day to the next in terms of what's coming at you with unfortunate events that beset people. Some stories really, really good some stories not so. But you see innovation as it's happening over the years.”  Andrew Gibbons, Mason Owen Financial Services   Key Takeaways Regulations involvement with the rest of the business and how it helps create the business’ culture The impact of Consumer Duty and outlawing commission on brokers How the FCA can continue support brokers and perhaps reduce the vast amount of paperwork   About the Guests Andrew Gibbons Andrew Gibbons, ACII, MIoD is currently the Managing Director of Mason Owen Financial Services Ltd, a predominantly commercial insurance broker based in Liverpool. He is an Associate of the Chartered Insurance Institute and a Chartered Insurance Broker. Having joined Provincial Insurance in July 1987, he progressed through the group to become a Senior Account Manager following the acquisition by AXA Insurance, before taking up his current role at Mason Owen. He led a management buyout of the firm in April 2022. He was Chairman of the Smaller Brokers Advisory Board (SBAB) of British Insurance Brokers Association (BIBA) between January 2015 and March 2020, having served BIBA at both regional and GIBC level. In addition, Andrew served as a member of the main BIBA board between April 2014 and March 2020 and is currently the Chair of the Industry Claims Working Group. He is currently the Chair of Merseyside Youth Association Ltd, a youth charity in Liverpool and between 2016 and 2022 he served as a Trustee of the Vantage Multi Academy education trust in Bolton.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.mofs.co.uk/
Mar 24, 2023
42 min
Series 1- 004: Embracing Neuro-Diversity with Johnny Timpson OBE
In this episode Sarah chats to Johnny Timpson OBE, FRSA about the importance of employing a neuro-diverse workforce and supporting vulnerable customers alike. Johnny tells Sarah about his role in the Prime Minister’s Champion Group for Dementia Communities, and creating GAIN (Group for Autism, Insurance, Investment and Neuro-Diversity). Additionally Johnny gives his advice to businesses on how they can have a better social presence.   Quotes of the Episode “But here's the thing, not only a one in seven of your Colleagues neurodivergent, one in seven of your customers are too. One of the biggest issues of neurodiversity is customer understanding and of course, improving customer understanding is one of the requirements of the new Consumer Duty. So it resonates. It was actually quite interesting when the regulator brought in new Consumer Duty that the regulator has specifically mentioned, neuro-diversity. They also mentioned neuro-diversity in the context of customer vulnerability. So it's an issue that resonates with the regulator as well. In all fairness to BIBA they are a founding member and of supporter of GAIN. I'd ask each individual firm, come and join us at GAIN because if you look around your office, I can guarantee that you may well find a number of your colleagues are divergent. They might be autistic, they may have ADHD, they may have dyspraxia and dyslexia orthey or a combination of all these things. There are more of us out there than you might think it's a good reason to engage with us.”  Johnny Timpson   Key Takeaways How to embrace a neuro-diverse workforce How you can support vulnerable customers Johnny’s mission to create a social prescribing a partnership for dementia and vulnerable customers How your business can have a better social presence   About the Guests Johnny Timpson Johnny Timpson OBE, FRSA, has over 40 years insurance and banking sector leadership and business development experience and is the principal of Johnny Timpson Consulting and Non-Executive Chair of specialist military insurance brokerage Absolute Military. He is additionally a Financial Inclusion Commissioner and member of the Financial Services Consumer Panel, the Prime Ministers Champion Group for Dementia Communities, the BIBA Access To Insurance Committee, the Building Resilient Households Group, and GAIN, the Group for Autism, Insurance, Investment and Neurodiversity). Currently Johnny is an ambassador for the Surviving Economic Abuse charity, the GriefChat bereavement counselling service and the Invictus Games Scotland 2027 Bid plus a member of the Insurance institute of London Inclusion and Diversity Committee. Additionally, he also has advisory roles with the Vocational Rehabilitation Association UK, the University of Edinburgh Business School, University of Bristol Personal Finance Research Centre,and the Protection Distributors Group. In former roles Johnny was the inaugural Cabinet Office Disability and Access Ambassador for the Insurance and Banking sectors, an adviser to the Cii Insuring Women’s Futures Programme, and a member of the Institute and Faculty of Actuaries Mental Working Group, ABI Protection and Long term Care Committees, Inclusion Scotland’s Lived Experience Leadership Programme, Chair of the TISA Consumer Protection Policy Council plus has held a number of fintech and academic advisory roles.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.gaintogether.org/ https://www.alzheimers.org.uk/get-involved/dementia-friendly-communities/organisations/prime-mini
Mar 10, 2023
41 min
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