Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
Five9
Balancing Sustainability and Customer Needs
22 minutes Posted Aug 9, 2022 at 9:00 am.
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Show notes
In the modern customer service world, it’s more important than ever that brands make it clear that they stand for more than just profits. 
So how exactly can a company ensure that customers know that it stands for something? 
I recently sat down with Aspirational Futures Founder and CEO Sally Eaves to discuss doing the right thing as a company. In this episode of Dare to Reimagine, Sally shares insight on the importance of building a comprehensive ESG strategy, what motivates employees to become brand ambassadors, and why it’s necessary to replace box-checking with actual change. 
Join us as we discuss: 
How ESG investment promotes conscious consumerization 
Setting expectations with employees about what the company stands for
The importance of digital integration in a hybrid workplace environment