Nearly half of us would rather go to the dentist than call customer support. At heart, it’s a trust issue, and consistency and predictability lies at the core of great CX.
Hear our conversation with Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC:
- Why customer experience and customer expectations must be equal
- What “skimpflation” is and how brands should respond
- How to use chatbots seamlessly and effectively for great CX
More information about Shep and today’s topics:
- LinkedIn profile: <a href="https://www.linkedin.com/in/shephyken/"><ins>https://www.linkedin.com/in/shephyken/</ins></a>
- Company website: <a href="https://hyken.com/"><ins>https://hyken.com/</ins></a>
- <a href="https://www.amazon.com/Ill-Be-Back-Customers-Again-ebook/dp/B08XBJQTHW/ref=tmm_kin_swatch_0?_encoding=UTF8&amp;qid=&amp;sr="><ins>I’ll Be Back</ins></a> by Shep Hyken
Ready to rethink what’s possible in CX? Follow us on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.
Our host says it best:
“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa Murphy
Join a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.
If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.