Contact centers drive a lot of the core strategy for a big, diverse telecommunications company such as AT&T. Because these companies need speed and agility, they're taking a cloud-first approach. The pandemic is only accelerating that strategy.   

On a recent episode of That’s Genius!, we sat down with Mike Rajich, director of contact center & CX products at AT&T, to talk about his experiences with Five9 and his thoughts about:

• Why AT&T chose Five9 to power its cloud contact center solution
• How the pandemic has changed things for AT&T's contact centers
• Where Mike sees the work-from-home model going
• The next big thing Mike predicts will happen within the contact center.

Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.