It’s impossible to ignore the flexibility and scalability the cloud offers to contact centers today.   Even with all the amazing changes the cloud offers, Five9’s approach to partnerships has held steady, resulting in strong alliances across the globe.   In this episode of That’s Genius! <a href= "https://www.linkedin.com/in/sabinewinterkamp/">Sabine Winterkamp</a> — Sr. Director of International Marketing at <a href="https://www.five9.com/">Five9</a> — updates us on the growth and trends we’re seeing in the cloud contact center space.   Plus, she covers:   <ul> <li style="font-weight: 400;">Five9’s secret sauce for strong global partnerships</li> <li style="font-weight: 400;">Cloud contact center trends in Europe</li> <li style="font-weight: 400;">Big events for Five9 in 2020</li> </ul>   Learn more about <a href= "https://10times.com/callcenter-world">CCW Berlin here</a>. To hear this episode and more like it, subscribe to That’s Genius! on <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> Apple Podcasts</a>, <a href= "https://www.stitcher.com/podcast/five9/thats-genius"> Stitcher</a>, or tune in <a href= "https://www.five9.com/thatsgenius">on our website</a>.

34. 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.