Latin American countries tend to be 4 or 5 years behind developed regions in adopting new technology.

Nonetheless, there is a growing interest in improving customer experience through cloud services.

Raphael Spinelli, CEO of Optimi Solutions, fills us in on the current landscape of cloud tech in Latin American countries.

In this episode, we cover:

• The desire for agencies to manage UX
• The shift from traditional contact centers to the cloud
• Latin American industries leading the way in technology

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