Contact centers are a wealth of data.  But unfortunately, they're not always utilized that way.  And more importantly, those insights are rarely used to deliver a great customer experience. That's why we've started using the term "intelligent cloud contact center." <a href="https://www.linkedin.com/in/scottkolman/">Scott Kolman</a>, VP Corporate and Product Marketing at <a href="https://www.five9.com/">Five9</a>, recently came on the <a href= "https://podcasts.apple.com/us/podcast/thats-genius/id1462852442"> That’s Genius!</a> podcast to tell us all about the intelligent cloud contact center…and how unleashing your contact center data can help you achieve a great customer experience.

9. Why Contact Centers are Choosing Cloud Technology for Scalability, Stability, and Unparalleled Customer Experience w/ Matt Tuckness

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.