The contact center is set to change more in the next 5 years than in the past 25. Are you ready?  <a href= "https://web.cvent.com/event/f4b5dfd1-d004-4ae0-96df-25318d9cf63a/summary"> CX Summit ‘19</a> is your place to discover how to deliver extraordinary experiences despite the evolution that is inevitable.  Tune in to this special episode of That’s Genius to get all the details about CX Summit '19. You don’t want to miss it!

8. Unleash Your Contact Center Data and Unleash Extraordinary Customer Experience w/ Scott Kolman

Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.Our host says it best:“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa MurphyJoin a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.