TECHtonic: Trends in Technology and Services
TECHtonic: Trends in Technology and Services
Technology & Services Industry Association
133. Beyond the Blunt Instrument: Why “It Hallucinated” Isn't an Answer
33 minutes Posted Aug 21, 2026 at 9:00 am.
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AI agents are failing inside enterprises every day, and almost nobody can say why in a way that leads to a fix. In this episode of TECHtonic, host Thomas Lah talks with Sekhar Sarukkai, founder and CEO of ChatSee.ai, about why "it hallucinated" doesn't explain agent failure, and what a real taxonomy of failure modes reveals instead.