Recorded live at the May 2026 TSIA Board Summit, this executive panel explores how AI is reshaping technology services, customer success, sales, and support. Industry leaders share real-world insights on AI agents, Forward-Deployed Engineers, outcome-based business models, and the future of customer value delivery.

127. Your Customers Have Been Telling a Story. AI Can Finally Read It.

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.