Soldiers having a good customer experience is an integral part of working in the Army's human resources space here at the Human Resources Command. In this episode of TAG Talks, Brig. Gen. Gregory Johnson, TAG 63, discusses customer experience with Annie O'Connor and Jennifer Locke. The three define customer experience and customer service and outline how TAGD and HRC are pioneering ways to help Soldiers, veterans, and Family members.

TAG Talks Ep. 17 - Emerging Social Media Principles and Practices

TAG Talks is a podcast from the U.S. Army Human Resources Command's Adjutant General Directorate. It's an opportunity for The Adjutant General of the Army (aka "The TAG") to address programs, policies and initiatives important to Adjutant General Corps professionals at every level.