<p>This week I talk with Thanh Pham from Asian Efficiency. We look at  how to prepare for a product launch when your team is still pretty small. Thanh also shares with us how his team is scaling their support while still providing a very personable customer experience.</p>
<h3>Listen to the show</h3>
<p> Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a title="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops30.mp3" href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops30.mp3">Download </a></strong></p>
<h3>Show Notes and Links</h3>
<ul>
<li>Thanh Pham &#8211; <a title="http://www.asianefficiency.com/author/thanh/" href="http://www.asianefficiency.com/author/thanh/">Website</a> | <a title="https://plus.google.com/+ThanhPham7/posts" href="https://plus.google.com/+ThanhPham7/posts">Google+</a></li>
<li><a title="http://www.asianefficiency.com/" href="http://www.asianefficiency.com/"><span style="text-decoration: underline;">Asian Efficiency</span></a></li>
<li>Music heard on the show is from <a title="http://freemusicarchive.org/music/Dexter_Britain/" href="http://freemusicarchive.org/music/Dexter_Britain/">Dexter Britain</a> under a Creative Commons license.</li>
<li>Sorry for the rough audio on my end. I&#8217;ve found and fixed that problem!</li>
</ul>

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.