<p>This week I talk with Diana Potter from Customer.io. She&#8217;s the first and so far only support pro on the team. We talk about how she provides a solid customer support experience despite being a solo support pro.</p>
<h3>Listen to the show</h3>
<p> Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a title="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops29.mp3" href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops29.mp3">Download </a></strong></p>
<h3>Show Notes and Links</h3>
<ul>
<li>Diana Potter- <a title="https://twitter.com/drpotter" href="https://twitter.com/drpotter">Twitter</a></li>
<li><a title="http://customer.io/" href="http://customer.io/">Customer.io</a></li>
<li><a title="http://customer.io/blog/use-email-for-better-onboarding.html" href="http://customer.io/blog/use-email-for-better-onboarding.html">&#8220;Use Email for Better Onboarding&#8221;</a></li>
<li><a title="http://supportops.co/hangout-32-the-solo-support-pro/" href="http://supportops.co/hangout-32-the-solo-support-pro/">Support Hangout #32 &#8211; The Solo Support Pro</a></li>
<li>H<a title="https://www.helpscout.net/" href="https://www.helpscout.net/">elp Scout</a></li>
<li><a title="http://jekyllrb.com/" href="http://jekyllrb.com/">Jekyll</a></li>
<li><a title="http://www.zappos.com/" href="http://www.zappos.com/">Zappos</a></li>
<li>Music heard on the show is from <a title="http://freemusicarchive.org/music/Dexter_Britain/" href="http://freemusicarchive.org/music/Dexter_Britain/">Dexter Britain</a> under a Creative Commons license.</li>
</ul>

Episode #30 – The Productive Support Pro with Thanh Pham

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.