<p>Jason Rehmus is on the show this week.  We talk about his new business Sweating Commas along with the importance of editing your writing in general. While his business focuses on writers more than customer reps, he still has lots of great advice for editing all those customer emails you send every day.</p>
<h3>Listen to the show</h3>
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<p style="text-align: left;"><span style="color: #888888;">Subscribe to the podcast</span>:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> |  <a title="Subscribe in Instacast" href="pcast://feeds.feedburner.com/supportops-podcast">Instacast</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops9.mp3" target="_blank">Download</a></strong></p>
<h4><strong>Show Notes and Links</strong></h4>
<ul>
<li>Jason Rehmus &#8211; <a title="http://www.sweatingcommas.com" href="http://www.sweatingcommas.com">Website</a> // <a title="http://www.twitter.com/sweatingcommas" href="http://www.twitter.com/sweatingcommas">Twitter</a></li>
<li><a title="http://www.noodlesoft.com/hazel.php" href="http://www.noodlesoft.com/hazel.php">Hazel</a></li>
<li><a title="http://smilesoftware.com/TextExpander/index.html" href="http://smilesoftware.com/TextExpander/index.html">Text Expander</a></li>
<li>Jason&#8217;s customer support pick &#8211; <a title="http://squarespace.com/" href="http://squarespace.com/">Squarespace</a></li>
<li>Chase&#8217;s customer support pick &#8211; <a title="http://www.photocrati.com/" href="http://www.photocrati.com/">Photocrati</a></li>
</ul>
<h4>What did you think?</h4>
<p>If you have an idea for an episode you would like to see or just some comments about the show, <a href="mailto:chase@supportops.com?Subject=Podcast" target="_blank">e-mail me</a>.</p>

Episode #10 – Plan, Plan, Plan

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.