<p>Ian Landsman from UserScape is our guest on this episode. He gives us an inside look at designing a customer support tool a little different from others out there today. Instead of a straight SAAS model, his HelpSpot app is managed by the company itself. Enjoy!</p>
<h3>Listen to the show</h3>
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<p style="text-align: left;"><span style="color: #888888;">Subscribe to the podcast</span>:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> |  <a title="Subscribe in Instacast" href="pcast://feeds.feedburner.com/supportops-podcast">Instacast</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops8.mp3" target="_blank">Download</a></strong></p>
<h4><strong>Show Notes and Links</strong></h4>
<ul>
<li>Ian Landsman &#8211; <a title="Twitter Ian Landsman" href="https://twitter.com/ianlandsman" target="_blank">Twitter</a> // <a title="Ian Landsman" href="http://www.ianlandsman.com/" target="_blank">Website</a></li>
<li><a href="http://www.helpspot.com/" target="_blank">HelpSpot</a></li>
<li><a href="http://www.besnappy.com/" target="_blank">Snappy</a></li>
<li>Customer support shoutout to <a title="Bitrock" href="http://bitrock.com/" target="_blank">Bitrock</a> for rocking it.</li>
</ul>
<h4>What did you think?</h4>
<p>If you have an idea for an episode you would like to see or a question, <a href="mailto:chase@supportops.com?Subject=Podcast" target="_blank">e-mail me</a>.</p>
<p>Oh, and if you enjoyed the show, please <a href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">rate it on iTunes</a>. That&#8217;d go a long ways in getting the word out. Plus, you&#8217;d get cool points.</p>

Episode #9 – Sweating the Commas Interview with Jason Rehmus

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.