With special guest Emily Triplett Lentz on the show, we take a look at one of her recent articles over on the Help Scout site. In The ROI of Thanking Your Customers, she makes a case that something as simple as a thank you card can have a big impact on customers as well as the business’s bottom line.

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Notes and Links

• The ROI of Thanking Your Customers
• Giftagram
• Find your next job with a company that values support and support professionals.
• Intro Music – “Happy Rock” from Bensound

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