This is one of two non-interview episodes to round out the year. In this episode, we present some resources that we found useful and interesting during 2020. We hope you enjoy this brief look into the Customer Support content that we consume at Kaizo, and find these resources as helpful as we do. Check out the post on Kaizo's LinkedIn page for full details, credit and links. Happy Holidays!

Ep.10 2020 to 2021 - Lessons Learned and a Brighter Future

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.