Sue (Kirk) Morris is Vice President of Customer Success and Support at GitHub- the world's largest open-source community for software development. If you've heard of it, then you know, if you haven't, this tool helped build most of the apps & programmes you use on a daily basis. Sue champions interdepartmental customer-centricity, during this episode, she gives a unique look into how this was successfully applied in one of the most prolific software companies around today. Having her roots in Vodafone and Microsoft, Sue provides some of the highest level insights on the podcast to date. Plus, she's British, so how could this one not be a delight...Enjoy!