On this episode, we dive into retention and revenue recovery in subscription-based businesses with the help of our guests, Kevin Salerno at Newfold Digital and Kristen Vandendriessche at Optimized Payments. Key Takeaways:

The impact of retention in subscription businesses.

An in-depth look at churn in subscription models, and strategies to manage it effectively.

Technical causes of involuntary churn and methods to improve payment collection.

The benefits and necessity of having multiple payment processors for successful payment authorizations.

Innovative strategies for simplifying customer payment updates and enhancing the recovery process.