Send us a text Panera used to dominate fast casual. Now traffic is falling and leadership is scrambling to turn it around. In this episode, we unpack: How cost cutting changed salads, sides, and the in-store experienceWhy menu complexity and pricing confuse customersThe barbell strategy Panera is betting on for its comebackWhat we’d do differently on pricing, testing, and customer researchA practical breakdown of what happens when spreadsheets win over the customer experience. Partner Links: ...