In this episode, Matt Kelly welcomes Michael Carter, Level5’s new president, to discuss the Value of a Promise Consistently Kept™. Drawing on Michael’s experience as a C-Suite consultant, entrepreneur and owner-operator, the pair chat strategy and organization transformation. Matt and Michael speak about how owners and CEOs must leverage their brand to drive sustainable growth by understanding value drivers in the market, to inform a compelling, differentiated, and credible promise. Further, they outline the importance of rallying your organization to consistently keep that promise.