Man, there’s a lot of noise out there right now! When it comes to your CX strategy, it can be overwhelming to know what’s best for YOUR brand - and following the crowd is oh so tempting…

Resist! At least, that’s what OneSkin’s Customer Experience and Support Manager Jessica-Rose Garcia passionately suggests. She joins us to talk CX, automation, employee training, and more. This week, on Flip CX’s Spamming Zero. 

What’s Covered? 

• A bit about Jessica’s background in CX
• Her hot take around automation and AI
• Finding solutions for YOUR org’s particular pain points
• Our guest’s thoughts re phone as a channel
• The importance of keeping accessibility in mind 
• Flip, Marry, Kill - CX style 
• Personal experiences that have wowed Jessica
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.