Ya’ know how, every now and then, you just click with someone out there in LinkedIn land? That’s how we came to meet this week’s awesome guest, Hosam Hassan. 

As a Customer Support Operations Expert and Product Marketing Manager at Ultimate, Hosam brought stellar insights to the conversation, and it felt like an old friend giving us the inside scoop. 

Naturally, we’re bringing that straight to you. On Flip CX’s Spamming Zero Podcast. 

What’s Covered? 

• Looking ahead: Hosam’s predictions for customer support teams 
• How the new wave of AI tech is making its mark in the CS space
• Revisiting “nice to have”s versus “must have”s in today’s economy 
• Your customers’ true channels of choice 
• Hosam’s take on CS as a feature to your product - not a department 
• What it really means to be community led 
• Products & Revenue: trends and patterns Hosam has seen
• CX & retention as a primary business focus 
• Utilizing the insights that come out of CS 
• Choosing your tools wisely   
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.